Frequently asked questions
Who do I contact to get support?
If you need immediate assistance, please contact the Upstream Vision team that works closely with Insightec team.
You can connect with Pierre D'Haese, PhD (pierre@upstream.vision), Lisa Dye (LisaD@insightec.com) or Gabriella Toltsis (GabriellaT@insightec.com), or directly through whatsapp at https://chat.whatsapp.com/G4icNcFWaN15Aip565P2Sy
How do I print out the Terms and Conditions of Use/User Agreement, so I have a copy for my records?
1. Select “Terms of Use” on the bottom footer bar of any screen.
2.Windows/PC Users: To print, while viewing the document, press Control key [Ctrl], and [P], on your keyboard.
3. Mac Users: To print, while viewing the document, press Command key [CMD], and [P], on your keyboard.
What are the minimum system requirements for the web based version or the mobile app?
You must use a recent version of a modern web browser, such a Chrome or Safari (Mac). When using the mobile app, you must use a modern iPhone or Android device running a recent version. Unsupported versions may not be fully functional.
How do I print out the FAQ sheet?
Windows/PC Users: To print an FAQ sheet, while viewing the document, press Control key [Ctrl], and [P], on your keyboard.
Mac Users: To print an FAQ sheet, while viewing the document, press Command key [CMD], and [P], on your keyboard.